Returns & Refunds
Returns & Refunds
Minz is a small, independent brand in its early days. To keep our prices honest and our tiny operation running smoothly, here’s exactly what you can count on and what to do if something isn’t right.
7-day returns
We accept returns and offer refunds within 7 days of your purchase date, as long as the item comes back in perfect condition. That means:
- Unused and unworn
- Unopened, or with all original seals intact
- In its original packaging, with all tags and accessories included
Items that don’t meet these conditions, or that arrive more than 7 days after purchase, can’t be accepted for a return or refund.
Return shipping
Customers are responsible for the cost of return shipping. Original shipping fees are non-refundable.
Refunds
Once we receive your item and confirm it’s in perfect condition, we’ll issue your refund to your original payment method within 5–7 business days.
Exchanges
We only offer exchanges for a different size of the same product you purchased. Exchanges for a different product aren’t available. If you’d like something else, you can return your item for a refund and place a new order. Exchange requests follow the same 7-day window and perfect-condition rules as returns.
How to start a return or exchange
Email us within 7 days of your purchase. Include your order number, the item, and whether you’d like a refund or a size exchange. We’ll reply with instructions.
Before you order
A quick favor that saves us both a headache:
- Double-check your size, shade, quantity, and shipping address before checking out.
- Not sure about something? Message us first! We love helping you pick.
Changes & cancellations
Need to tweak or cancel an order? Email us within 12 hours of placing it and we’ll do our best. Once an order has shipped, we’re unable to change or cancel it.